Return Policy

Effective Date: 10/1/2025

We want you to be confident in every purchase. Please read the policy below before ordering. By placing an order, you agree to the terms here.

1) Return Window & Eligibility

  • Return window: Returns must be requested within 30 days of delivery.

  • Condition: Items must be unused, uninstalled, unmounted, unprogrammed, and in as-new condition with all original packaging, hardware, documentation, and accessories.

  • Not eligible: Used, installed, mounted, modified, painted, or damaged items cannot be returned.

2) Shipping Costs (Customer Responsibility)

  • Once an order has shipped, the customer is responsible for all shipping costs to and from the destination—including returns, exchanges, refused/undeliverable packages, and warranty shipments (unless we shipped the wrong item).

  • We recommend insured, trackable shipping. Risk of loss/damage during return transit remains with the customer until received and inspected by IMM.

3) Restocking Fees

  • Returns are subject to a restocking fee based on product type and vendor policies:

    • Standard parts & accessories: 15–25%

    • Heavy/oversize/freight items (bumpers, racks, beds, tents, etc.): 20–30%

    • Electronics, lighting, tuners, sensors: 25–35%

  • Fees cover inspection, repackaging, vendor fees, and processing. If packaging or components are missing/damaged, additional refurbishment fees may apply or the return may be refused.

4) Non-Returnable / Final Sale Items

  • Special-order, custom, built-to-order, painted, programmed, or cut-to-length items (including certain suspension components, custom wheel specs, bespoke wiring, etc.)

  • Electrical/electronic items once opened (ECUs, programmers, lights, harnesses, sensors)

  • Mounted wheels/tires or tire/wheel packages once tires are mounted or balanced

  • Fluids/chemicals, clearance/overstock marked Final Sale, gift cards

  • Any item explicitly labeled non-returnable on the product page or invoice

5) Fitment, Compatibility & Inspection

  • It is the customer’s responsibility to confirm fitment (year/make/model/trim/axle, options like magnetic ride control, KDSS, X-REAS, payload packages, etc.) before ordering.

  • If you’re unsure, contact us before you buy—we’re happy to help verify fitment.

  • Installed or attempted-to-install parts are considered used and cannot be returned.

6) RMA Required

  • All returns require a Return Merchandise Authorization (RMA).

  • Email [your returns email] with order number, product, and reason for return.

  • Returns without an RMA or sent COD will be refused.

7) Condition & Packaging Requirements

  • Return in the original box with all inner packing, UPC labels, manuals, hardware, and accessories.

  • Do not write on the manufacturer box—use an outer box.

  • Include a copy of the invoice and RMA inside the shipment.

  • Items arriving damaged, dirty, installed, or incomplete may be refused or charged additional fees.

8) Refund Method & Timing

  • After inspection, approved refunds are issued to the original payment method or as store credit (your choice), less shipping and applicable fees.

  • Please allow 7–10 business days from delivery to our facility for inspection and processing. Your bank/card issuer may require additional time to post funds.

9) Damaged, Defective, or Incorrect Items

  • Shipping damage: Report visible damage to the carrier at delivery and email us within 48 hours with photos of the box, label, and product.

  • Defects: Manufacturer defects are typically handled under the manufacturer’s warranty. We’ll assist with the claim process as needed.

  • Incorrect item received: Contact us within 7 days of delivery with photos and your order number. If we made an error, we’ll arrange the correction.

10) Order Changes & Cancellations

  • Before shipment: We’ll try to accommodate changes/cancellations. Some vendors charge cancellation fees for special/custom orders.

  • After shipment: The order follows the standard return policy (customer pays shipping both ways plus restocking).

  • Refused/undeliverable packages: Treated as a return; all shipping charges and restocking fees apply.

11) Wheel & Tire Specifics

  • Verify bolt pattern, offset, hub bore, load rating, brake clearance, and tire size before ordering.

  • Mounted tires or wheels (even test-fit with lugs torqued) are not returnable.

  • Cosmetic finish claims on wheels must be reported before mounting.

12) Freight & Oversize Deliveries

  • Inspect freight shipments at delivery and note any damage on the BOL before signing.

  • Missing this step may void damage claims. Keep all packing materials until the claim is resolved.

13) International / Outer-Island Orders

  • All duties, taxes, brokerage, and additional transport fees are the customer’s responsibility and are non-refundable.

  • Returns from outside the continental U.S. follow the same rules: customer covers all transport to and from, plus fees.

14) Abuse Prevention

  • We reserve the right to refuse returns or exchanges in cases of excessive returns, misuse, installation damage, or suspected wear-and-return behavior.

15) Contact

Questions or need fitment help? Aloha—reach out first!
Email: intensemotorsportsmaui@gmail.com • Phone: 808-873-8444